As more Australians invest in solar, solar battery installs have become the next big step in energy independence. They promise stored energy, greater resilience, and significant savings. But as one customer recently discovered, not every installation goes to plan. This is how to avoid scams and choose a trusted provider.
Recently, one of our valued solar customers, Diane reached out to us after purchasing a solar battery from another company. Unfortunately, things didn’t go as planned:
“We just had a battery installed last week but think we have been scammed. It’s not on, bad install, can’t get anyone on the phone or reply to emails. Should have contacted you.”
After installation Diane was left with a non-functioning battery, an offline PV system, no manual, and no response to her calls or emails. Feeling duped, she contacted us for help. While we hadn’t supplied the battery, our team did what we could: we explained the next steps, including how to chase up warranty support with the installer.
Why Does This Happen?
Unfortunately, as demand for batteries grows, more ‘pop-up’ providers are entering the market. Too often, we see rushed installations, poor workmanship, or a complete lack of after-sales service. For homeowners, that means frustration, wasted money, and sometimes even unsafe systems.
How to Protect Yourself
At UNIfied, we believe that adding a battery should be an exciting upgrade, not a stressful gamble. Here are our top tips to make sure your investment is in safe hands:
- Choose a trusted provider: Stick with installers who are established, accredited, and known for aftercare.
- Check CEC accreditation: All installers should be Clean Energy Council accredited.
- Insist on documentation: Manuals, warranties, and compliance paperwork should be provided at handover.
- Consider long-term support: Ask how service and warranty claims will be handled in the years ahead.
The UNIfied Difference
We installed Diane’s solar system back in 2020, and had she come back to us for her battery, her experience would have been very different. At UNIfied Energy, we stand by our customers before, during, and long after installation. We provide clear paperwork, ongoing support, and most importantly, peace of mind.
If you’re thinking about a battery, don’t leave it to chance. Talk to the team you already trust.
Why Choose UNIfied?
At UNIfied Energy, we’re committed to making your electrification journey seamless. We help Australian households and businesses:
- Reduce energy bills
- Lower carbon emissions
- Confidently invest in clean energy living
Contact UNIfied Energy today or call 1300 817 847 to achieve greater savings in these precarious times and start your journey of clean energy living.
